TRI*M ^TM - stakeholder management

Globally, TRI*M ^TM is the most successful tool for measuring, continual monitoring and controlling the level of satisfaction of customers, employees, business partners, and other groups which are important to the operation and profitability of a company.

Good relationships between a company and its customers, employees, suppliers, subscribers or business partners are crucial for the success of any firm or company. The management of the company's relationship with all these interest groups is covered by the general term "Stakeholder Management" which, in practice, is a relatively demanding issue.

TRI*M ^TM , our branded product, is a system to help companies systematically build relationships with all these interest groups, monitor their satisfaction and loyalty and identify the factors that have the most impact on satisfaction and loyalty. TRI*M ^TM provides great help in this respect and, in the competitive context, carries significant advantage to companies that employ it on a long-term basis.

Our clients use TRI*M ^TM mostly for measuring the satisfaction and loyalty levels of their customers or the commitment of their employees. Satisfied and motivated employees are an important prerequisite to satisfied and loyal customers, while satisfied and loyal customers lead directly to increases in revenues and profit.

Many companies use TRI* M ^TM as the basis for their reward schemes and for a determination of the company's performance in specific areas.

TRI*M ^TM  is a system that can be used for different types of studies. The types of research we conduct most are:

• Customer satisfaction and loyalty
• Customer experience
• Corporate reputation
• Corporate Social Responsibility
• Employee commitment

Contact us for more information: Mirka.Ottova@tns-global.com .